Browsing by Subject "Universities - Service quality"
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Local and international students' perception on service quality: A case study on a South African university. Paper presented at the First Namibia Customer Service Awards & Conference, Windhoek, Namibia. (Polytechnic of Namibia, 2014)The quality question has now been thrust to the fore in the academic market because students and their sponsors more rigorously shop around for quality of programmes and of modes of delivery. Universities, especially those ...